Job Description
Launch your career with Jacksonville Solutions Group! We're seeking enthusiastic entry-level professionals to join our dynamic customer service team. No prior experience required – we provide comprehensive training and growth opportunities in a supportive, fast-paced environment. Enjoy competitive pay, health benefits, and the chance to develop valuable skills while making a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing speed (35+ WPM)
- Ability to multitask in a fast-paced environment
- Reliable transportation and punctuality
- Passion for helping others and problem-solving
- US work authorization required