Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Urban Solutions Inc. – Chicago's fastest-growing tech support company! We're seeking passionate, motivated individuals with zero experience to kickstart their careers in a supportive, growth-oriented environment. No prior tech knowledge required – we provide comprehensive training and mentorship to set you up for success. Enjoy competitive benefits, flexible scheduling options, and a vibrant downtown Chicago workplace where your contributions matter.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot basic technical issues and escalate complex problems appropriately
- Maintain accurate customer records in our CRM system
- Collaborate with senior team members to resolve customer inquiries
- Participate in ongoing training programs to enhance product knowledge
- Support cross-functional projects as assigned by the team lead
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Proficient in basic computer applications (MS Office, email)
- Ability to learn new technologies quickly
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown Chicago office
- Positive attitude and eagerness to grow professionally