Job Description
Join our dynamic team at Houston Tech Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to immediately fill full-time positions with no prior experience required. This is your gateway to a rewarding career in tech support and client relations.
As a key member of our customer experience team, you'll receive comprehensive training on industry-leading software and communication techniques. We offer a supportive environment with clear pathways for career advancement, competitive benefits, and a collaborative culture that values your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary support system and knowledge base
- Document customer interactions accurately in our CRM database
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and typing skills (35+ WPM)
- Strong verbal communication abilities in English
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including evenings/weekends
- No experience required – we provide full paid training
- Valid Texas driver's license (for occasional off-site events)