Job Description
Launch your career with no experience required! Global Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists for immediate hire in Washington DC. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to grow in the thriving DC metro area.
Why Join Us?
• 100% paid on-the-job training
• Flexible day/night shift options
• Health benefits after 90 days
• Quarterly performance bonuses
• Modern downtown office with free parking
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues using CRM systems
- Document customer interactions accurately in Salesforce
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics (calls resolved, CSAT scores)
- Participate in weekly training sessions and role-playing
- Adhere to PCI compliance standards when handling sensitive data
Qualifications
- High school diploma or equivalent (GED accepted)
- Ability to type 25+ WPM with basic computer proficiency
- Clear communication skills in English (Spanish a plus)
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown DC location
- Must pass background check and drug screening
- Availability for 40-hour workweek including weekends