Job Description
Launch your career with Baltimore Growth Partners! We're seeking passionate individuals with no prior experience to join our dynamic team as Customer Service Specialists. Enjoy comprehensive paid training, flexible scheduling, and a supportive environment designed to help you thrive. This is your opportunity to build professional skills while making a real impact in our community.
What We Offer:
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions using our CRM system
- Collaborate with team members to ensure seamless service
- Identify upsell opportunities for client retention
- Maintain knowledge of products and services
- Meet monthly performance metrics
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
- No prior experience required – we train!