Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive training is provided to launch your career in customer relations. This full-time role offers competitive pay, benefits, and growth opportunities within our expanding San Antonio operations. If you're eager to learn and excel in a supportive environment, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using CRM systems
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Continuously improve knowledge of products/services through training modules
- Meet performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office, typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation and punctuality
- Passion for continuous learning and professional growth