Job Description
Launch your career with Nexus Solutions Group! We're seeking motivated individuals for our entry-level Customer Service Specialist position in Louisville, KY. No experience required – we provide comprehensive paid training and ongoing mentorship to help you succeed. Enjoy competitive pay, flexible scheduling, and clear growth opportunities within our dynamic team. Join us in delivering exceptional service while building a foundation for long-term career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Meet performance metrics for resolution time and customer satisfaction
- Continuously develop product knowledge and service skills through training
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to learn new technologies quickly
- Positive attitude and willingness to collaborate in a team environment
- Basic computer proficiency with MS Office Suite
- Must pass background check and drug screening