Job Description
Join our award-winning team as an Entry-Level Customer Service Associate! We provide comprehensive paid training to equip you with the skills needed for success in this dynamic role. Perfect for recent graduates or career changers, this full-time position offers growth opportunities within our Fortune 500 company. Our supportive environment includes mentorship programs and performance-based incentives. Located in the heart of Manhattan, enjoy competitive benefits including health insurance, retirement plans, and paid time off. Apply now to start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Document interactions and maintain accurate customer records in Salesforce
- Meet monthly performance metrics including customer satisfaction scores and resolution rates
- Participate in ongoing training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends if required
- Positive attitude and commitment to delivering exceptional customer experiences