Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Detroit, MI with no prior experience required. This is your gateway to a rewarding career in customer support, where you'll receive comprehensive training and mentorship to excel. Enjoy competitive pay, flexible scheduling options, and opportunities for rapid advancement within our Illinois-based operations. Perfect for recent graduates and career changers looking to build professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Contribute to continuous improvement of customer service protocols
- Support sales initiatives through upselling and cross-selling techniques
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Strong communication skills with excellent phone etiquette
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Availability to work flexible shifts including weekends
- Basic computer proficiency (typing 30+ WPM preferred)
- Valid driver's license for occasional travel to Illinois offices
- Positive attitude and willingness to learn new technologies