Job Description
Launch your career with comprehensive paid training at Capital Connect Solutions! We're seeking motivated individuals for our entry-level Customer Service Specialist role in Washington DC. No prior experience is required – we provide all the tools you need to succeed. Join our dynamic team serving Fortune 500 clients while building professional skills in communication, problem-solving, and client relationship management.
Our 6-week paid training program covers industry best practices, CRM software, and compliance protocols. Enjoy competitive benefits including health insurance, paid time off, and career advancement opportunities. Work in our modern downtown office steps from metro stations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for quality and efficiency
- Participate in ongoing skill development workshops
Qualifications
- No experience required – training provided
- High school diploma or equivalent required
- Strong verbal communication skills
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Passion for professional growth and learning