Job Description
Join our award-winning team in Indianapolis! No experience needed – we provide comprehensive paid training. Apex Solutions Group is urgently hiring motivated Customer Service Representatives to deliver exceptional client experiences. You'll receive hands-on training in communication protocols, CRM systems, and conflict resolution. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a supportive environment.
Why work with us? • Industry-leading onboarding program • Health/dental/vision benefits • Paid time off • Professional development stipends • Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns using company protocols
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve customer satisfaction metrics
- Participate in continuous training sessions to enhance skills
- Meet monthly performance targets for response times and resolution rates
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Customer service mindset with empathy and patience
- Quick learner with adaptability to new systems
- No prior experience required – training provided
- Must pass background check and drug screening