Job Description
Join Boston's fastest-growing tech company! We're urgently hiring motivated Customer Service Specialists with comprehensive training provided. No prior experience required – we'll teach you everything you need to succeed in this dynamic role. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in our downtown Boston headquarters.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot product inquiries
- Document interactions using CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Basic computer literacy and typing proficiency
- Available to work flexible shifts including weekends
- Must pass background check and drug screening