Job Description
Urgent Hiring: No Experience Required! Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Specialist in Raleigh, NC. We're seeking motivated individuals eager to launch their careers in a supportive environment. Full training provided!
As a cornerstone of our client success team, you'll be the first point of contact for valued customers. Enjoy competitive pay, comprehensive benefits, and a path to growth within our expanding organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our CRM system
- Document interactions accurately in our database for compliance
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics and performance targets
- Participate in daily team meetings and training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required – we train everyone!
- Strong communication skills and positive attitude
- Basic computer literacy and typing ability
- Ability to work in a fast-paced environment
- Reliable transportation to our Raleigh facility
- Pass background check and drug screening