Job Description
Join Capital Connect Solutions, a rapidly growing tech support firm in Washington DC, as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to join our dynamic team. This is your gateway to a thriving career in tech support with comprehensive training, competitive pay, and growth opportunities. Work in our modern downtown offices with flexible schedules and comprehensive benefits. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document customer interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain positive customer relationships through consistent follow-ups
- Adhere to company protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent; college students welcome
- Strong communication and problem-solving abilities
- Basic computer literacy and internet navigation skills
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and adaptability
- Must pass background check and drug screening