Job Description
Launch your career with Coastal Enterprises Inc., a leader in customer satisfaction solutions! We're urgently hiring motivated individuals for our Virginia Beach headquarters. No experience required—comprehensive training provided. Join our energetic team where your growth matters. Enjoy competitive pay, health benefits, and advancement opportunities in a supportive environment.
What We Offer:
- Comprehensive 4-week paid training program
- Health/dental/vision insurance after 60 days
- Performance-based quarterly bonuses
- Tuition reimbursement for career development
- Modern downtown office with flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in weekly coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced settings
- Positive attitude with strong problem-solving aptitude
- Reliable internet connection for hybrid work options
- Must pass background check and drug screening