Job Description
Launch your career with Bluegrass Solutions Group! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic team in Louisville. No prior experience needed – we provide comprehensive training to set you up for success. Join a company that values growth, offers competitive benefits, and invests in its people. If you're a motivated team player with excellent communication skills, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document customer interactions and maintain detailed records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to type 30+ WPM with high accuracy
- Proficient in basic computer applications
- Positive attitude and willingness to learn
- Reliable attendance and punctuality