Job Description
Join Sacramento's fastest-growing customer service team! We're seeking enthusiastic individuals with no prior experience to launch their careers in a supportive, growth-oriented environment. Our comprehensive training program equips you with essential skills while offering competitive pay and benefits. Perfect for recent graduates or career changers looking to build professional experience in Sacramento's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing concerns
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects as assigned
Qualifications
- No prior experience required – we train everyone from scratch!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and eagerness to learn
- Reliable transportation to our downtown Sacramento location
- Ability to work flexible hours including weekends
- Passion for helping others and solving problems