Job Description
Join Fort Worth Innovations as an Entry-Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment! We're urgently hiring motivated individuals to deliver exceptional customer experiences while supporting our expanding operations. Enjoy comprehensive training, career advancement opportunities, and a collaborative team culture in the heart of Fort Worth. Immediate start dates available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or support experience
- Proficient in Microsoft Office Suite and basic CRM platforms
- Strong verbal/written communication skills and active listening ability
- Ability to multitask in a fast-paced environment
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship