Job Description
Join our dynamic team at Dallas Innovations Inc. as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in tech support. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to work with cutting-edge technology. Perfect for recent graduates or career changers seeking a stable, rewarding position in Dallas's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document customer interactions in CRM systems with accuracy
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, email)
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Valid driver's license preferred