Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Growth Dynamics Inc. in San Jose! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy comprehensive training, competitive benefits, and growth opportunities within our fast-paced tech solutions company. Perfect for recent graduates or career changers looking to build professional skills while making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using our CRM system
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response times and resolution rates
- Continuously improve product knowledge through ongoing training modules
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent; college students encouraged to apply
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, email)
- Ability to work in a fast-paced environment with shifting priorities
- Must pass background check and drug screening