Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry Level Customer Service Specialist in Jacksonville, NC! We're urgently seeking motivated individuals ready to launch their careers in a supportive environment. This full-time role offers comprehensive training, growth opportunities, and competitive benefits. If you're passionate about helping others and eager to develop professional skills, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems
- Document all interactions accurately in our database
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with exceptional problem-solving abilities
- Previous customer service experience preferred but not required
- Must be authorized to work in the US