Job Description
Launch your career with Wichita's leading service provider! We're seeking passionate individuals to join our award-winning customer service team—no experience necessary. Enjoy competitive pay, comprehensive benefits, and paid training while making a real impact in our community.
Why Join Us?
- Industry-leading onboarding program with mentorship
- Health, dental, vision insurance + 401(k) matching
- Career advancement pathways into leadership
- Modern downtown workspace with flexible scheduling
- Employee wellness programs and team events
We believe in potential over pedigree—your attitude matters more than your resume. Apply today to start your journey with us!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues and product concerns using our proprietary CRM system
- Document interactions accurately in Salesforce to maintain service quality
- Collaborate with technical teams to escalate complex issues
- Meet KPIs for first-contact resolution and customer satisfaction scores
- Participate in weekly training sessions on products and soft skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Proficient in Microsoft Office Suite (Outlook, Excel)
- Strong verbal communication and active listening skills
- Type 35+ WPM with attention to detail
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown office
- Passion for helping others and problem-solving