Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in sunny Corpus Christi! We're seeking dynamic individuals with exceptional communication skills to deliver world-class support to our diverse client base. Enjoy flexible scheduling, comprehensive training, and a supportive team environment while making a meaningful impact on customer satisfaction. This is an ideal opportunity for students, parents, or professionals seeking work-life balance without compromising on career growth.
As a key member of our customer service hub, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. We offer competitive hourly pay, performance bonuses, and advancement pathways to full-time roles. Ready to start your journey in customer excellence? Apply today!
Responsibilities
- Respond to 50-75 daily customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with first-call resolution excellence
- Document interactions accurately in CRM system while maintaining PCI compliance
- Collaborate with technical support and billing teams to resolve complex escalations
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Participate in ongoing training to master new products and service protocols
- Contribute to team improvement initiatives through feedback and process suggestions
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and basic CRM software
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving abilities and emotional intelligence
- Flexible availability including evenings and weekends
- Bilingual (English/Spanish) certification a significant plus