Job Description
Join our award-winning customer experience team in Portland! We're seeking passionate individuals to deliver exceptional service as Call Center Agents. This direct hire role offers stability, growth opportunities, and a supportive work environment. If you thrive in fast-paced settings and love helping others, this is your chance to build a rewarding career with competitive compensation and comprehensive benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in multitasking and typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and CRM software familiarity