Job Description
Launch your career with Innovate Solutions Group! We're seeking passionate individuals for our full-time entry-level Customer Service Specialist role in Jacksonville, FL. No prior experience required – we provide comprehensive training to set you up for success. Join a supportive team dedicated to excellence and career growth in a dynamic corporate environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve routine customer issues efficiently while maintaining high satisfaction
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Adhere to company policies and service standards
- Participate in ongoing training to enhance product knowledge
- Support cross-functional departments during peak periods
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-first mindset
- Ability to work in a fast-paced team environment
- Reliable transportation to our Jacksonville office
- No previous experience necessary – we train!