Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist positions in Virginia Beach. Enjoy comprehensive paid training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document customer interactions and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- No prior experience necessary – we provide comprehensive training!