Job Description
Launch your career with City Innovations Group! We're seeking passionate individuals for our Entry-Level Customer Service Specialist role in Philadelphia. No experience required – we provide comprehensive training to help you succeed in a dynamic environment where your growth matters.
Join our award-winning team and become the voice of our clients while developing valuable skills in communication, problem-solving, and customer relationship management. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement within our expanding organization.
Perfect for recent graduates, career changers, or anyone ready to start their professional journey. Bring your enthusiasm, and we'll provide the tools and support to build a successful career in customer service.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve customer issues efficiently using our CRM system and internal resources
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements for better customer experience
- Meet performance metrics including response time and satisfaction scores
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training
- Strong communication skills with a customer-first mindset
- Ability to learn quickly and adapt to new systems
- Comfortable working in a fast-paced team environment
- Basic computer literacy and willingness to learn software applications
- Positive attitude and dedication to continuous improvement