Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Jacksonville's thriving business community! No prior experience required – we provide comprehensive training to help you succeed. This full-time role offers competitive pay, growth opportunities, and a supportive environment where your communication skills and positive attitude make a real impact. Help our clients resolve inquiries, build relationships, and deliver exceptional service while developing valuable professional skills. If you're motivated, customer-focused, and ready to grow, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues using internal knowledge base and tools
- Document interactions accurately in CRM system and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet daily performance metrics for response time and resolution quality
- Contribute to process improvements based on customer feedback trends
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- Zero experience necessary – training provided for all technical systems
- Strong verbal/written communication skills with clear articulation
- Proficient in basic computer applications (email, browsers, MS Office)
- Exceptional problem-solving abilities and active listening skills
- Ability to multitask in fast-paced digital environment
- Positive attitude and commitment to continuous learning
- Reliable attendance and punctuality required