Job Description
Join our award-winning team at Cleveland Community Services and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our dynamic support team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our organization. If you're a compassionate communicator with a passion for helping others, this is your chance to build a fulfilling career in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve routine customer issues using our proprietary support system
- Document interactions accurately in our CRM database
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
- Assist with special projects as assigned by the department manager
Qualifications
- High school diploma or equivalent (required)
- Zero prior experience necessary - we train everyone from day one
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced team environment
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Must pass pre-employment background check