Job Description
Launch your career with Baltimore's fastest-growing customer service firm! No experience necessary—we provide comprehensive training for motivated individuals ready to grow. Join our diverse team serving Fortune 500 clients with industry-leading support solutions. Enjoy competitive benefits, flexible scheduling options, and clear advancement paths in a modern downtown workspace.
Responsibilities
- Delocate inbound/outbound customer inquiries via phone, email, and chat
- Maintain detailed client interaction records in CRM systems
- Collaborate with senior team members to resolve complex issues
- Participate in bi-weekly skills development workshops
- Support cross-functional projects in marketing and operations
- Meet monthly performance metrics for response times and satisfaction
- Contribute to team knowledge base with innovative solutions
Qualifications
- High school diploma or equivalent (students welcome)
- Zero prior experience required—training provided
- Proficient in Microsoft Office suite (basic computer skills)
- Excellent verbal/written communication abilities
- Strong problem-solving mindset with attention to detail
- Availability for rotating weekends (1-2 shifts/month)
- Valid Maryland driver's license preferred (not required)
- Passion for helping others and continuous learning