Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Atlanta's thriving business district. We're seeking motivated individuals with exceptional communication skills to deliver outstanding client experiences. This immediate hire position offers comprehensive training and growth opportunities within a supportive environment. No prior experience required – we provide all necessary training to succeed in this customer-facing role.
As a key member of our client success team, you'll be the first point of contact for our diverse clientele. Our commitment to employee development ensures you'll gain valuable skills in conflict resolution, CRM systems, and client relationship management. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Handle inbound and outbound client inquiries via phone, email, and chat
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions in Salesforce CRM with accurate case notes
- Collaborate with technical teams to resolve complex issues
- Process orders, returns, and account modifications
- Contribute to continuous improvement of service protocols
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and web-based applications
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown Atlanta office
- Authorization to work in the United States
- Willingness to work flexible hours including occasional evenings