Job Description
Join our award-winning customer service team in Dallas! We're seeking passionate individuals to deliver exceptional support while enjoying the freedom of flexible scheduling. As a cornerstone of our operations, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. Full training provided, with opportunities for growth into specialized roles.
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Bilingual (English/Spanish) highly desirable