Job Description
Launch your career in customer service with Baltimore Connect Solutions! We're seeking motivated individuals with no prior experience to join our dynamic call center team. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for recent graduates or career changers looking to build transferable skills in communication and problem-solving. Benefits include health insurance, paid time off, and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using company resources
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing skills
- Positive attitude and willingness to learn
- Must pass background check and drug screening