Job Description
Join Memphis Customer Solutions as a Call Center Agent and become the voice of our brand! We're seeking energetic professionals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience? No problem! We provide paid training to launch your customer service career. Apply today and start making a difference in our community!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed KPIs: average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT)
- Document interactions accurately in Salesforce and update customer records
- Collaborate with team members to address complex issues
- Participate in ongoing training on products and communication techniques
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience (new grads welcome)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Positive attitude and resilience in high-pressure situations