Job Description
Join our award-winning customer service team in St. Louis! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern downtown workspace. No experience necessary—we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in compliance with HIPAA/PCI standards
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams on complex issue resolution
- Participate in ongoing coaching and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and Microsoft Office Suite
- Type 35+ WPM with strong data entry accuracy
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screening