Job Description
Join Nexus Solutions Inc.'s award-winning customer support team in the heart of New York City! We're seeking passionate Customer Experience Specialists to become the voice of our global brand. Enjoy competitive compensation, comprehensive benefits, and a modern workspace in one of the world's most vibrant cities. Our team culture emphasizes growth, recognition, and work-life balance. What you'll gain: Industry-leading training, career advancement opportunities, and performance bonuses. Why us: Named 'Best Place to Work in NYC' for 3 consecutive years with 95% employee satisfaction. Ready to make an impact? Apply today!
Responsibilities
- Deliver exceptional customer support across phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Document interactions and identify process improvement opportunities
- Collaborate with technical teams to resolve escalated issues
- Maintain deep product knowledge through continuous learning
- Contribute to team knowledge base and training materials
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (Bachelor's preferred)
- Ability to work flexible shifts (including evenings/weekends)
- Typing speed of 40+ WPM with 95% accuracy
- US work authorization and clear background check