Job Description
Join our dynamic team at Pacific Coast Solutions! We're urgently hiring motivated entry-level professionals for our Customer Service division. This is your opportunity to launch your career in San Diego's thriving business landscape. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No prior experience required – we provide full training!
Why You'll Love Working With Us:
- Immediate start date needed
- Clear career advancement path
- Modern downtown office with stunning harbor views
- Health, dental, and vision insurance included
- 401(k) with company matching
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and team player mentality
- Willingness to work flexible hours including weekends
- San Diego residency required