Job Description
Join Miami's fastest-growing tech startup as an Entry-Level Customer Service Associate! No experience required – we provide comprehensive training to launch your career in customer excellence. Our vibrant downtown Miami office offers collaborative culture, growth opportunities, and competitive benefits. Perfect for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to escalate complex cases
- Participate in daily team huddles and ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy and willingness to learn new software
- Positive attitude and customer-first mindset
- Reliability and punctuality
- Ability to work in a fast-paced team environment