Job Description
Join our dynamic team in sunny Long Beach! Pacific Coast Solutions is urgently seeking motivated entry-level professionals to kickstart their careers in customer service. No prior experience required – we provide comprehensive training!
As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional support to diverse clients across Southern California. Enjoy a collaborative environment, growth opportunities, and competitive benefits including health insurance and 401(k) matching. Work in our modern downtown office just blocks from the beach!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with team members to improve service workflows
- Document interactions and maintain accurate client records
- Participate in daily training sessions to enhance product knowledge
- Contribute to team performance metrics and quality goals
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and problem-solving skills
- Proficient with basic computer applications (email, browsers)
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional client visits)
- Passionate about delivering outstanding customer experiences