Job Description
Join our award-winning team at Baltimore Community Solutions! We're hiring enthusiastic individuals with no prior experience for our Entry-Level Customer Service Specialist role. This is your chance to launch a rewarding career in customer support while making a real impact in our local community. We provide comprehensive paid training, flexible scheduling options, and clear pathways for growth. Enjoy competitive benefits including health insurance, paid time off, and tuition reimbursement. Our modern downtown Baltimore office offers a collaborative, inclusive environment where your unique talents will thrive. Apply today and start your journey toward professional success!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Process customer orders, returns, and service inquiries with accuracy
- Collaborate with team members to resolve complex customer issues
- Update and maintain customer records in our CRM system
- Assist with basic administrative tasks including data entry and filing
- Participate in ongoing training programs to develop new skills
- Contribute to team goals and customer satisfaction metrics
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and friendly demeanor
- Basic computer literacy with willingness to learn new software
- Ability to stand/walk for extended periods (when in-office)
- Valid driver's license preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our downtown location