Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Philadelphia's thriving business district! No experience required – we provide comprehensive training to help you succeed. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers eager to grow in the customer service field.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, MS Office)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to downtown office
- Must pass background check