Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to deliver exceptional customer experiences. This flexible role offers comprehensive training and growth opportunities in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, employee discounts, and a positive workplace culture where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer records and documentation
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
- Support team goals by meeting performance metrics
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Exceptional problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and customer-first mindset
- Reliable transportation to our Raleigh location