Job Description
Join CityTech Solutions as a Part-Time Customer Service Specialist where we invest in your growth! We provide comprehensive paid training to help you succeed in a dynamic tech environment. Enjoy flexible schedules, competitive pay, and opportunities for advancement while supporting our innovative clients.
What We Offer:
- Free industry certification training
- Flexible weekday shifts (20-30 hrs/week)
- Health benefits for part-time employees
- Career development programs
- Casual, collaborative work culture
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams on complex cases
- Continuously improve processes through feedback
- Meet performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent
- Basic computer literacy and typing skills (35 WPM)
- Strong communication and problem-solving abilities
- Customer service experience preferred but not required
- Ability to work independently and in teams
- Reliable internet connection for remote work options
- Positive attitude and eagerness to learn