Job Description
Join Detroit's fastest-growing customer service team! We're seeking motivated entry-level professionals for our comprehensive training program. No experience necessary – we'll teach you everything you need to succeed. Enjoy competitive pay, benefits, and clear career advancement opportunities in Detroit's vibrant downtown core. Our supportive team environment ensures you'll develop valuable skills while making a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Represent company values in every customer interaction
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid Michigan driver's license preferred
- Passion for helping others