Job Description
Join Nashville's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive training to launch your career in customer success. At Nashville Growth Partners, we value passion over pedigree and invest in our team's growth through mentorship, certifications, and clear advancement paths. Enjoy a collaborative, tech-forward environment with competitive benefits and a downtown Nashville workspace.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with sales and product teams to resolve escalations
- Identify upsell opportunities through customer needs analysis
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95%+ customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environments
- Empathetic problem-solving mindset
- Reliable transportation to downtown office
- Basic tech troubleshooting aptitude
- Positive attitude and willingness to learn