Job Description
Are you a people person looking to kickstart your career in the tech industry? TechSolutions Ohio is seeking ambitious, driven individuals to join our rapidly growing team as Entry-Level Customer Support Specialists. We believe in promoting from within and providing the training you need to succeed.
As a Customer Support Specialist, you will be the face of our company, ensuring our clients receive exceptional service. We are looking for candidates who are eager to learn, adaptable, and ready to tackle new challenges in a supportive environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Assist customers in navigating our software solutions and troubleshooting common technical issues.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with senior support staff to identify trends and improve service protocols.
- Participate in daily training sessions to enhance product knowledge and technical skills.
- Resolve customer complaints with empathy and professionalism, aiming for high customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree is a plus but not mandatory.
- Experience: No prior experience in customer service or technical support is required—we provide full paid training!
- Skills: Strong verbal communication skills and the ability to explain complex concepts simply.
- Attitude: A positive, can-do attitude and a genuine desire to help others.
- Computer: Basic computer literacy and proficiency with Microsoft Office Suite.
- Reliability: Ability to work full-time hours, Monday through Friday, with occasional overtime if needed.