Job Description
Launch your career with Pinnacle Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team in Philadelphia. Enjoy comprehensive paid training, flexible scheduling options, and clear growth pathways into leadership roles. Our supportive environment welcomes career changers, recent graduates, and anyone eager to learn new skills. Benefits include health insurance, paid time off, and tuition assistance. If you're a people person with strong communication skills, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing and account issues using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent required
- Proficient in basic computer navigation and typing (30+ WPM)
- Excellent verbal communication and active listening skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving aptitude with attention to detail
- Willingness to work flexible hours including occasional weekends
- Valid Pennsylvania driver's license preferred for occasional off-site meetings