Job Description
Join our award-winning customer service team as a Part-Time Customer Support Trainee in Milwaukee! We're seeking passionate individuals who thrive in helping others and want to build a career in customer experience. No prior experience needed – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, a supportive team environment, and opportunities for growth within our company. If you're a great communicator with a positive attitude, we want to meet you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Document interactions accurately in our CRM system
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Collaborate with senior agents to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and security protocols
- Identify trends in customer feedback for improvement opportunities
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (20-25 hrs/week)
- Positive attitude and willingness to learn
- Must pass background check and drug screening