Job Description
Join our dynamic team at Nevada Tech Solutions and kickstart your career in Las Vegas! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional support experiences. This role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of the Vegas tech corridor. Perfect for recent graduates or career changers looking to build foundational skills in customer relations, communication, and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product and service training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- Basic knowledge of CRM software (training provided)
- Must pass background check