Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Plano, TX! We're seeking empathetic and energetic professionals to deliver exceptional support to our clients. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your voice matters. No nights or weekends required—perfect for students, parents, or anyone seeking work-life balance. Comprehensive training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training sessions
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Flexible availability (including evenings)
- Positive attitude and problem-solving mindset